Privacy Policy

Moment Makers Media
Effective Date:15/2/2024

1. Introduction

 

Moment Makers Media (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with our advertisements (including Facebook and Instagram lead forms).

 

By using our services, you agree to the collection and use of information in accordance with this policy.

 

 

2. Information We Collect

 

We may collect personal information in a variety of ways, including when you:

 

• Fill out a contact form on our website

• Submit a Facebook or Instagram lead form

• Contact us via email, phone, or social media

• Book a consultation or photography/videography service

 

 

Types of information we collect:

 

• Full name

• Email address

• Phone number

• Wedding date and venue details

• Event information

• Any additional details you voluntarily provide

 

We may also collect non-personal data, such as:

 

• IP address

• Browser type

• Device information

• Website usage data (via cookies and tracking tools)

 

 

3. How We Use Your Information

 

We use your information to:

 

• Respond to enquiries and provide quotes

• Schedule consultations and bookings

• Deliver our photography and videography services

• Send important updates related to your booking

• Improve our website, services, and marketing

• Run and optimise advertising campaigns (including Meta Ads)

 

We may also use your information to contact you regarding:

 

• Special offers

• Promotions

• Service updates

 

You may opt out of marketing communications at any time.

 

 

4. Facebook & Instagram Lead Ads

 

When you submit your information through Facebook or Instagram lead forms:

 

• Your data is collected directly through Meta platforms

• We receive this data to contact you regarding your enquiry

• Your information is used solely for service-related communication and marketing purposes

 

We comply with Meta’s advertising policies and do not sell or misuse your information.

 

 

5. Cookies & Tracking Technologies

 

Our website may use cookies and similar tracking technologies (such as Meta Pixel or Google Analytics) to:

 

• Understand user behaviour

• Improve website performance

• Deliver relevant advertisements

 

These tools may collect anonymised data about your interaction with our website.

 

You can disable cookies through your browser settings.

 

 

6. Sharing Your Information

 

We do not sell, trade, or rent your personal information.

 

We may share your information with trusted third parties only when necessary, including:

 

• Website hosting providers (e.g., Wix)

• Payment processors

• Advertising platforms (e.g., Meta/Facebook, Google)

• Business tools (e.g., CRM, email services)

 

All third parties are required to handle your data securely.

 

 

7. Data Storage & Security

 

We take reasonable measures to protect your personal information from:

 

• Unauthorised access

• Disclosure

• Loss or misuse

 

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

 

8. Your Rights

 

You have the right to:

 

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Withdraw consent for marketing communications

 

To exercise your rights, please contact us using the details below.

 

 

9. Data Retention

 

We retain your information only as long as necessary to:

 

• Provide our services

• Comply with legal obligations

• Resolve disputes

 

 

10. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

 

 

11. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

 

12. Contact Us

 

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

 

Moment Makers Media

Email: info@momentmakersmedia.com

Website: www.momentmakersmedia.com

Location: Perth, Western Australia